Refund & Cancellation Policy

1. General Policy

AdScale Zen provides intangible, performance-driven digital services, cloud automation, API connectivity, and software subscriptions. Due to the immediate deployment of computing infrastructure, specialized human labor, and third-party API configurations, all purchases are subject to this policy.

Customers should review the selected plan, pricing, features, limitations and service scope before making payment.

2. Subscription Services & Renewals

Subscriptions to our SaaS CRM platform, automation limits, and hosting infrastructure operate on periodic billing cycles (monthly, quarterly, or annually).

• Subscriptions automatically renew at the end of each billing cycle unless cancelled prior to the renewal date via your account dashboard or by written request to our support team.
• Cancellation of a subscription does not automatically create a right to a refund for the current billing period. Upon cancellation, your access remains operational until the conclusion of the active prepaid period.

3. Digital Services & Implementation

Custom work—including webhook setup, landing page development, funnel building, Meta Ads management, and WhatsApp Cloud integration—requires direct technical resource allocation. Once initial consultations occur, access is granted, or implementation tasks commence, payments made for setup and onboarding are non-refundable.

4. Service Activation

Service activation occurs upon the earliest of: (a) delivery of dashboard credentials or portal access, (b) initiation of API or database provisioning, (c) commencement of strategic or implementation work by our team, or (d) formal confirmation of plan activation.

5. Cancellation Procedure

Clients may request cancellation of their ongoing subscription at any time. To ensure timely processing before renewal:

• Submit a cancellation request via email to adscalezenonline@gmail.com at least 48 hours before your next billing date.
• Include your registered business email, organization name, and active plan details.

6. Non-Refundable Services

The following categories are strictly non-refundable:

• Setup fees, initial onboarding charges, and custom developer hours.
• Partially consumed subscription periods or unused monthly message credits.
• Direct advertising spend disbursed to ad networks (Meta, Google).
• Domain registrations, hosting fees, or customized third-party licenses.

7. Exceptional Cases & Applicable Law

We assess exceptional circumstances on a fair, case-by-case basis. Examples include verified duplicate billing resulting from technical gateway errors.

Note: This policy does not claim that customers can never receive a refund under any circumstances; verified billing discrepancies or statutory consumer requirements are honored in compliance with relevant laws.

8. Third-Party Fees & Charges

AdScale Zen integrates with external infrastructure providers including Meta (WhatsApp Business Cloud API), payment gateways (e.g. Razorpay), and cloud providers.

Third-party fees or charges may be non-refundable where the relevant third-party provider does not provide a refund. AdScale Zen cannot issue refunds for costs retained by external network platforms.