1. Acceptance of Terms
By accessing our website, creating an account, subscribing to any service plan, or retaining AdScale Zen for digital marketing, CRM, or automation services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, you must not access or use our services.
2. About AdScale Zen
AdScale Zen is a digital growth and technology agency founded by Pankaj Swami, providing performance marketing, workflow automation, customer relationship management software, and official WhatsApp Cloud API solutions.
3. Eligibility
You represent and warrant that you are at least 18 years of age, possess the legal capacity to enter into binding agreements, and have the authority to bind any business or legal entity on whose behalf you access our services.
4. Account Registration & Security
You agree to provide true, accurate, current, and complete information during registration. You are responsible for safeguarding your credentials and are fully liable for all activities that occur under your account.
5. Services Overview
AdScale Zen provides cloud-based WhatsApp CRM tools, automation configuration, API connections, lead generation consulting, and digital growth services tailored to distinct subscription tiers.
6. Plans and Subscriptions
Access to features, user seats, API throughput, message quotas, and support response times is governed strictly by the specific plan subscribed to by the customer.
7. Service Scope & Boundaries
• Services are provided according to the customer's selected plan and active subscription.
• Customers receive the services, features, support and usage limits included in their selected plan.
• Services outside the selected plan are not automatically included.
• Additional services may require a plan upgrade or separate purchase.
8. Customer Responsibilities
The customer is responsible for providing accurate information, required access, approvals, content, advertising budgets and other materials reasonably required to provide the selected service.
Delays in supplying assets, administrative access, or approvals will directly affect implementation timelines and do not pause subscription billing cycles.
9. Payments & Invoicing
All fees are payable in advance of the applicable service period according to the pricing published on our website or stated in an agreed invoice. Payment processing is facilitated via authorized payment gateways (including Razorpay).
10. Service Activation
Service activation occurs upon system account creation, issuance of dashboard credentials, or commencement of setup and implementation by our team.
11. Plan Limitations & Usage Quotas
Each plan features defined resource allocations (e.g. number of connected phone numbers, broadcast contact volumes, agent seats). Exceeding allocated limits requires upgrading to a higher tier.
12. Additional Services
Custom software integrations, complex funnel builds, or bespoke developer assistance requested beyond the scope of your selected plan must be contracted under a separate statement of work or supplementary invoice.
13. Advertising Services
AdScale Zen provides campaign setup, creative direction, and media buying management. Media spend is billed directly by the advertising platform (e.g., Meta Ads, Google Ads) to the client's own payment method and is entirely distinct from AdScale Zen agency fees.
14. Marketing Results Disclaimer
“Results from digital marketing, advertising, automation and technology services may vary between customers. Results can depend on factors including business model, market conditions, advertising budget, offer, audience, implementation, customer cooperation and third-party platform performance.”
“AdScale Zen does not guarantee a specific number of leads, sales, revenue, followers, customers or return on advertising spend unless expressly agreed in a separate written agreement.”
15. WhatsApp, Meta, & Third-Party Integrations
Our platform connects with external providers including Meta Platforms, WhatsApp Business Cloud API, Google, and Razorpay. Customers must comply with all Meta Business Policies and WhatsApp Commerce Policies.
AdScale Zen does not govern, nor is it responsible for, message template approvals, phone number quality ratings, bans, or policy enforcement actions enacted independently by Meta.
16. Intellectual Property
All software, algorithms, workflows, website content, and brand assets of AdScale Zen remain our exclusive intellectual property. Subject to your active subscription, you are granted a non-exclusive, revocable, non-transferable license to access our platform.
17. Customer Content & Compliance
You retain all ownership rights to customer data, logos, text, and marketing assets provided to us. You warrant that your content does not violate applicable laws, infringe intellectual property rights, or propagate deceptive claims.
18. Prohibited Activities
You agree not to:
- Transmit unsolicited spam or mass messages without verified recipient consent.
- Reverse engineer, decompile, or copy the codebase of our platform.
- Circumvent account limits, authentication mechanisms, or security headers.
- Engage in illegal, defamatory, or fraudulent marketing practices.
19. Suspension and Termination
We reserve the right to suspend or terminate service access immediately, without prior notice or refund, if you breach these Terms, fail to satisfy subscription dues, or violate third-party network policies (such as Meta Cloud rules).
20. Refund & Cancellation
All subscription cancellations and refund evaluations are strictly governed by our dedicated Refund & Cancellation Policy. Payments made for activated services and resource allocations are non-refundable, subject to applicable law.
21. Limitation of Liability
To the maximum extent permitted by law, AdScale Zen, its founder, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, leads, data, or goodwill arising from the use of or inability to use our services.
22. Third-Party Services & Disclaimers
AdScale Zen integrates with external services including Meta, WhatsApp, Google, Razorpay, hosting/cloud providers, and analytics services. Third-party services operate under their own independent terms, policies, availability, and technical restrictions.
23. Privacy
Your use of our website and services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
24. Changes to Terms
We reserve the right to revise or update these Terms & Conditions at our sole discretion. Any changes will be posted on this page with an updated effective date. Continued use of our platform constitutes agreement to the updated terms.
25. Governing Law & Jurisdiction
These Terms & Conditions are governed by and construed in accordance with the laws of India. Any legal dispute arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.
26. Contact Information
For any contractual questions, concerns, or legal notices regarding these Terms & Conditions, please contact: